Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at officialxrow@gmail.com. Please note that returns will need to be sent to the address we provide upon approval.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-returnable Items Certain items cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

European Union — 14-day Cooling Off PeriodIf merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at officialxrow@gmail.com.